CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


ADD A NEW WORK REQUEST

All Requests

Showing 51 of 51

New tile on VIP to point to the “VIP marketing page”

need a tile on the VIP page that links to info on what the VIP programme is. Suggesting this is the page that exists but is linked to from current/old homepage
Adrian Hicks over 3 years ago in Digital Service 0 Request on Hold

Billing Hub L1 tiles

Please can we make the whole tiles on Billing L1 Hub clickable - just having hte text clcikable is more difficult and not aligned with MYSky L0 where the entire tile is clickable
Adrian Hicks over 3 years ago in Digital Service 1 Promoted to Digital Service Roadmap

Amend Home Move AVS journey

As a business we want to automate Home Move Amendments. As part of that, we'd like to get customers who call us to an RPA bot being built. This would benefit customers not having to wait to get through to Sky to complete a simple task...resultantl...
buvaneswari sundarraj almost 3 years ago in Digital Service 0 Awaiting Review by Relevant Team

Home Move AVS Booking

As a business we want to automate Home Move Bookings. As part of that, we'd like to enable customers who call in to provide HM details via AVS , then stamp this to an MHR for the RPA BOT to process. For Home Move Bookings we need AVS to: Identify ...
Guest almost 3 years ago in Digital Service 0 Awaiting Review by Relevant Team

Premium & Missed Appointment Charging

Request category should be DC labs/Digital Sales/Digital Service & Small Change. This request is to make amendments both to Digital Channels & STAN related to visit charging & missed appointments. 1) Premium Install Visits - Currently ...
Guest about 3 years ago in Digital Sales / DC Labs 0 Awaiting Review by Relevant Team

Single URL for Warm Welcome front page to send to customers

We want a single URL that all customers can access, be them a BB&T, Mobile or TV customer. This will mean all new customers will have a single resource to get all the information they may require at the beginning of their Sky journey. If this ...
Daniel Tipping about 3 years ago in Transcomms/Billing 0 Request Cancelled

New Information added to FAV Endpoints

We have added a new automation to go live which automatically adds 2 days Loss Of Service for broadband. We want to add on a statement to all FAV endpoints in digital that advises the customer they will receive LOS automatically. "We will add 2 da...
Calum Drury about 3 years ago in Editorial Only 0 Promoted to Digital Editorial Optimisation Roadmap

Home Move Amend/Cancel automation Kana form required

Currently approximately 800 calls per week into the call centre from customers looking to amend or cancel their Home Move- this is a no value add conversation so we are going to automate the process -Chat bot -to kana to RPA to process
Guest about 3 years ago in Digital Service 0 Promoted to Digital Service Roadmap

Master Socket Relocate

Currently there is no information online about booking/amending a Master Socket Relocate appointment. Looking to publish a help article that mirrors One Help content and allows customers to complete these actions online removing the need to call f...
Guest over 3 years ago in Digital & Editorial Optimisation 0 Promoted to Digital Editorial Optimisation Roadmap

STS bot questions

To Reduce the handling time of the Agent and to optimise the bot
buvaneswari sundarraj over 3 years ago in Digital Service 0 Request on Hold