CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


ADD A NEW WORK REQUEST

All Requests

Showing 7

Warm Welcome Consolidation

Tracking ticket for Alex for WW consolidation test
Calum Drury about 3 years ago in Digital & Editorial Optimisation 0 Awaiting or In Live A/B Test

Sky ID Journey Improvements

1400 calls a week come into the business for Sky ID issues. Of those 1400 calls, around 500 of those customers call in on the back of visiting the Sky ID help content online. With a call costing £6.58 when it comes in, the current cost of those 50...
Leon Mutasa over 3 years ago in Digital & Editorial Optimisation 0 Awaiting or In Live A/B Test

Web Messaging Pods active on Help (New)

We want to continue the test and learn in Web Messaging with the introduction of new contact pods at the end of the below journeys. These new PODS will be in place of contact us. SKY TALK SHEILD - Landing page - All of these flows https://www.sky....
Guest over 3 years ago in Digital & Editorial Optimisation 0 Awaiting or In Live A/B Test

TV Tech T/S ending in Virtual Service Visit

We have identified 3 troubleshooting journeys that allow customers to book an engineer visit online. There is troubleshooting steps that can be added to improve the self serve options online. We also want to end each of these journey with the opti...
Guest over 3 years ago in Digital & Editorial Optimisation 3 Awaiting or In Live A/B Test

Home Move - Amend / Cancel BB Date Online (Digital Migration for Amending booked Home Move)

We know around 2,000 customer calls us each week in Home Move to amend or cancel there BB date. We want our customers we are moving home to have the ability to reschedule or cancel there visit online. This will reduce the need for them to call in,...
Guest over 3 years ago in Digital Service 0 Awaiting or In Live A/B Test

Changes to Home Move SSU GTKPR Test (Digital Migration for booking SSU HM)

Currently we had a test on the Home Move page with GTKPR, for customers wanting to do an SSU, and customers that had already moved routing into a KANA form. The test was paused, and we started preliminary dialogue with Natasha Senior, shes advised...
Calum Drury over 3 years ago in Digital Service 3 Awaiting or In Live A/B Test

Book OR Appointed Engineer Copy Change (Reduce BB Digital Transfers (FAV))

We can see from insight that around 4.4k in customers call us after booking an engineer via the FAV journey. We want to change the digital copy to in force the message that you are getting the earliest date. Copy changes have been agreed for BBTE ...
Guest over 3 years ago in Digital & Editorial Optimisation 0 Awaiting or In Live A/B Test