CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


Add a New Work Request Subscribe
Status Promoted to Digital Editorial Optimisation Roadmap
Categories Editorial Only
Created by Calum Drury
Created on Sep 27, 2021

RELATED REQUESTS

New Information added to FAV Endpoints

We have added a new automation to go live which automatically adds 2 days Loss Of Service for broadband.


We want to add on a statement to all FAV endpoints in digital that advises the customer they will receive LOS automatically.


"We will add 2 days Loss Of Service automatically so you do not need to call in" happy to have this sky-ified also.


We would be looking for this in, Replacement Routers, Unappointed engineers and appointed engineers

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