CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


ADD A NEW WORK REQUEST

All Requests

Showing 51 of 51

Introduction of Back Button for ID&V Tool

For the ID&V Tool we would like to introduce a mechanism which means we are able to go backwards on the ID&V tool, so there's not a need for agents to go all the way back to the start of the journey if they click something wrong or choose ...
Calum Drury over 3 years ago in Digital Service 0 Promoted to Content Editorial Roadmap

Update fields in complaints kana form

Improving form will give us better visibility of what the complaint relates to and facilitate use of the dialler, reducing lengthy prep time.
Olivia Mitchell over 3 years ago in Digital & Editorial Optimisation 0 Promoted to Digital Editorial Optimisation Roadmap

Making online complaints easier

From previous data that we have reviewed we believe that we can make it easier for customers to understand that when completing the email option in the "How to make a complaint to Sky" article, the on line form is actually sending Sky an email. We...
Guest over 3 years ago in Digital & Editorial Optimisation 1 Promoted to Digital Editorial Optimisation Roadmap

Customer can view their complaint online via their customer facing notes

Customers to have the ability to see if a complaint is raised on their account via the Customer Facing Notes that come from the MHR in Stan. Currently advisors can flag a Complaint on MHR and send the customer updates via Send Correspondence (Cust...
Guest over 3 years ago in Digital Service 0 In Analysis & Design by Delivery Team

Request to re-introduce the complaints button to Sky.com

This change is required so that we can minimise the effort required by the customer when they are looking to raise a complaint. As business we want to make the complaint button easily available so our customers do not need to spend time searching ...
Guest over 3 years ago in Digital Service 2 Request Cancelled

Mobile SIM activation/port

Problem Statement As part of the Auto-Switch requirements requested by Ofcom, customers are now able to activate their SIM and Port-In their number in a single digital and STAN journey. These processes are currently two separate order managemen...
Guest over 3 years ago in Digital Service 0 Request on Hold

Dynamic Warm Welcome Page

We would like to create a dynamic warm welcome page - which will encompass the current BB and TV warm welcome pages. Giving the customer a tailored experience based on which product they have, and allowing them to see this dynamically based
Calum Drury over 3 years ago in Digital & Editorial Optimisation 0 Awaiting Estimates by Delivery Team

Sports Cancellations - CRFs

When an advisor is cancelling a Sports package, only Sports HD shows in the basket and the customer continues to be billed after Sports is no longer active. A Kenan fix is required to fix the account. This results in CRFs being raised by advisors ...
John McManus over 3 years ago in Small Change 1 Request on Hold

STS Incentive Reporting (Messaging)

Colin Dorrance from the incentive team has asked for an AHA request so that the incentive team can start building the incentive reporting now - he is aware we are only trialling messaging but wants to be prepped if the decision is made to go BAU. ...
Guest over 3 years ago in DTA 1 Request on Hold

Warm Welcome (Home Move)

We currently have Warm Welcome created for TV, BB&T with Mobile in development. After the success of BB&T there is appetite to use this format in Home Move to help with repeats. Key call drivers are: Billing Home Move Poor Service Provisio...
Guest over 3 years ago in Digital & Editorial Optimisation 0 Request on Hold