We would like to create a dynamic warm welcome page - which will encompass the current BB and TV warm welcome pages. Giving the customer a tailored experience based on which product they have, and allowing them to see this dynamically based
All engineer visit cancellations are now routed from the IVR into AVS to complete the action. AVS currently doesn't have the capability to cancel these visit but there is a online journey that can make this process really easy for our customers. W...
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over 3 years ago
in Digital Service
0
Awaiting Estimates by Delivery Team
We have a separate request submitted to add an SMS option in AVS for customers who would prefer to reinstate there account online. We want to go a little further in this one and send the same SMS to customers who abandon after the intent is establ...