CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.

Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work

Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days

Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks

UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)

1 VOTE

Status Request Cancelled

Categories Transcomms/Billing

Created by Daniel Tipping

Created on Oct 29, 2021

Single URL for Warm Welcome front page to send to customers

We want a single URL that all customers can access, be them a BB&T, Mobile or TV customer.
This will mean all new customers will have a single resource to get all the information they may require at the beginning of their Sky journey.
If this is not the correct way to submit this request then please confirm if you know who else I would need to contact.

NS - warm welco...

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