CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


ADD A NEW WORK REQUEST

Editorial Only

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New Information added to FAV Endpoints

We have added a new automation to go live which automatically adds 2 days Loss Of Service for broadband. We want to add on a statement to all FAV endpoints in digital that advises the customer they will receive LOS automatically. "We will add 2 da...
Calum Drury about 3 years ago in Editorial Only 0 Promoted to Digital Editorial Optimisation Roadmap

Removal of the statement "feel free to go about your day and they'll be in touch once they worked on your query " from HOME MOVE BOT conversation

The current home move bot informs the wait time of the customer for example (You’ve been transferred into the queue for an expert. It looks to be about a 35 mins wait “feel free to go about your day and they’ll be in touch once they worked on your...
buvaneswari sundarraj over 3 years ago in Editorial Only 0 Request Cancelled

Review Editorial Layers to see where need updating/ adding

Review all editorial layers - search terms that give promoted answers like "Broadband" to ensure they show the right and all relevant customer options eg "Broadband" has been changed to remove Test BB and only Ultrafast is there. I am happy to be ...
Adrian Hicks over 3 years ago in Editorial Only 2 Promoted to Digital Editorial Optimisation Roadmap