CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


Add a New Work Request Subscribe
Status Awaiting Review by Relevant Team
Categories Digital Service
Created by buvaneswari sundarraj
Created on Jan 14, 2022

RELATED REQUESTS

Amend Home Move AVS journey

As a business we want to automate Home Move Amendments. As part of that, we'd like to get customers who call us to an RPA bot being built. This would benefit customers not having to wait to get through to Sky to complete a simple task...resultantly saving calls coming through to the call centre.

we would like these changes For Home Move amendments we need AVS to

identify the customers intent to do this.

Capture all the required details (Cease date, earliest go live date)

Then stamp this to an MHR for the RPA Bot to process

  • Attach files