As a business we want to automate Home Move Amendments. As part of that, we'd like to get customers who call us to an RPA bot being built. This would benefit customers not having to wait to get through to Sky to complete a simple task...resultantly saving calls coming through to the call centre.
we would like these changes For Home Move amendments we need AVS to
identify the customers intent to do this.
Capture all the required details (Cease date, earliest go live date)
Then stamp this to an MHR for the RPA Bot to process