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CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


Status Promoted to Digital Service Roadmap
Categories Digital Service
Created by Adrian Hicks
Created on Apr 21, 2021

Billing Hub L1 tiles

Please can we make the whole tiles on Billing L1 Hub clickable - just having hte text clcikable is more difficult and not aligned with MYSky L0 where the entire tile is clickable

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  • Richard Hagerty
    Reply
    |
    Apr 27, 2021

    This is in Andy Griffith's roadmap to do - approximate timescale June 2021.