CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


ADD A NEW WORK REQUEST

HSS

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RST Contact Reduction

RST currently received between 3-3.5K calls per week with 80% of these from engineers. CX sprint completed, engineer feedback session and in call surveys. Findings were that over 1K call volume could be prevented per week if advisors had access to...
Guest over 3 years ago in HSS 0 Request on Hold

New Sales Online Engineer Booking Journey

We know 5,000 customers join Sky by booking online. We currently only ask 2 / 3 questions around the customers property type. We want to ensure that the correct engineer is booked with the correct skill set right first time. Home Service see aroun...
Guest over 3 years ago in HSS 0 Request on Hold