CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


ADD A NEW WORK REQUEST

All Requests

Showing 6

New Information added to FAV Endpoints

We have added a new automation to go live which automatically adds 2 days Loss Of Service for broadband. We want to add on a statement to all FAV endpoints in digital that advises the customer they will receive LOS automatically. "We will add 2 da...
Calum Drury about 3 years ago in Editorial Only 0 Promoted to Digital Editorial Optimisation Roadmap

Master Socket Relocate

Currently there is no information online about booking/amending a Master Socket Relocate appointment. Looking to publish a help article that mirrors One Help content and allows customers to complete these actions online removing the need to call f...
Guest over 3 years ago in Digital & Editorial Optimisation 0 Promoted to Digital Editorial Optimisation Roadmap

Update fields in complaints kana form

Improving form will give us better visibility of what the complaint relates to and facilitate use of the dialler, reducing lengthy prep time.
Olivia Mitchell over 3 years ago in Digital & Editorial Optimisation 0 Promoted to Digital Editorial Optimisation Roadmap

Making online complaints easier

From previous data that we have reviewed we believe that we can make it easier for customers to understand that when completing the email option in the "How to make a complaint to Sky" article, the on line form is actually sending Sky an email. We...
Guest over 3 years ago in Digital & Editorial Optimisation 1 Promoted to Digital Editorial Optimisation Roadmap

Review Editorial Layers to see where need updating/ adding

Review all editorial layers - search terms that give promoted answers like "Broadband" to ensure they show the right and all relevant customer options eg "Broadband" has been changed to remove Test BB and only Ultrafast is there. I am happy to be ...
Adrian Hicks over 3 years ago in Editorial Only 2 Promoted to Digital Editorial Optimisation Roadmap

Review weekly top search terms and ensure they point to relevant places

Review weekly top search terms (masthead, Help and Google) and ensure they point to relevant places (using editorial layers or editorial changes) so that things are definitely easy to find
Adrian Hicks over 3 years ago in Digital & Editorial Optimisation 0 Promoted to Digital Editorial Optimisation Roadmap