We have added a new automation to go live which automatically adds 2 days Loss Of Service for broadband. We want to add on a statement to all FAV endpoints in digital that advises the customer they will receive LOS automatically. "We will add 2 da...
Calum Drury
about 3 years ago
in Editorial Only
0
Promoted to Digital Editorial Optimisation Roadmap
Currently there is no information online about booking/amending a Master Socket Relocate appointment. Looking to publish a help article that mirrors One Help content and allows customers to complete these actions online removing the need to call f...
From previous data that we have reviewed we believe that we can make it easier for customers to understand that when completing the email option in the "How to make a complaint to Sky" article, the on line form is actually sending Sky an email. We...
Review Editorial Layers to see where need updating/ adding
Review all editorial layers - search terms that give promoted answers like "Broadband" to ensure they show the right and all relevant customer options eg "Broadband" has been changed to remove Test BB and only Ultrafast is there. I am happy to be ...
Adrian Hicks
over 3 years ago
in Editorial Only
2
Promoted to Digital Editorial Optimisation Roadmap
Review weekly top search terms and ensure they point to relevant places
Review weekly top search terms (masthead, Help and Google) and ensure they point to relevant places (using editorial layers or editorial changes) so that things are definitely easy to find