CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


ADD A NEW WORK REQUEST

Digital Service

Showing 15 of 51

New tile on VIP to point to the “VIP marketing page”

need a tile on the VIP page that links to info on what the VIP programme is. Suggesting this is the page that exists but is linked to from current/old homepage
Adrian Hicks over 3 years ago in Digital Service 0 Request on Hold

Billing Hub L1 tiles

Please can we make the whole tiles on Billing L1 Hub clickable - just having hte text clcikable is more difficult and not aligned with MYSky L0 where the entire tile is clickable
Adrian Hicks over 3 years ago in Digital Service 1 Promoted to Digital Service Roadmap

Amend Home Move AVS journey

As a business we want to automate Home Move Amendments. As part of that, we'd like to get customers who call us to an RPA bot being built. This would benefit customers not having to wait to get through to Sky to complete a simple task...resultantl...
buvaneswari sundarraj almost 3 years ago in Digital Service 0 Awaiting Review by Relevant Team

Home Move AVS Booking

As a business we want to automate Home Move Bookings. As part of that, we'd like to enable customers who call in to provide HM details via AVS , then stamp this to an MHR for the RPA BOT to process. For Home Move Bookings we need AVS to: Identify ...
Guest almost 3 years ago in Digital Service 0 Awaiting Review by Relevant Team

Home Move Amend/Cancel automation Kana form required

Currently approximately 800 calls per week into the call centre from customers looking to amend or cancel their Home Move- this is a no value add conversation so we are going to automate the process -Chat bot -to kana to RPA to process
Guest about 3 years ago in Digital Service 0 Promoted to Digital Service Roadmap

STS bot questions

To Reduce the handling time of the Agent and to optimise the bot
buvaneswari sundarraj over 3 years ago in Digital Service 0 Request on Hold

Additional statements for the Home Move Web Messaging BOT

If an engineer is required to complete your install, can you please make sure you take all of your Sky equipment with you to your new address apart from your satellite dish. Can you please make sure someone over the age of 18 is at the propert...
Karwan Wilson over 3 years ago in Digital Service 0 Request on Hold

Introduction of Back Button for ID&V Tool

For the ID&V Tool we would like to introduce a mechanism which means we are able to go backwards on the ID&V tool, so there's not a need for agents to go all the way back to the start of the journey if they click something wrong or choose ...
Calum Drury over 3 years ago in Digital Service 0 Promoted to Content Editorial Roadmap

Customer can view their complaint online via their customer facing notes

Customers to have the ability to see if a complaint is raised on their account via the Customer Facing Notes that come from the MHR in Stan. Currently advisors can flag a Complaint on MHR and send the customer updates via Send Correspondence (Cust...
Guest over 3 years ago in Digital Service 0 In Analysis & Design by Delivery Team

Request to re-introduce the complaints button to Sky.com

This change is required so that we can minimise the effort required by the customer when they are looking to raise a complaint. As business we want to make the complaint button easily available so our customers do not need to spend time searching ...
Guest over 3 years ago in Digital Service 2 Request Cancelled