As a business we want to automate Home Move Bookings. As part of that, we'd like to enable customers who call in to provide HM details via AVS , then stamp this to an MHR for the RPA BOT to process.
For Home Move Bookings we need AVS to:
Identify the customers intent to do this.
Capture all the required details (New address details, Cease date, earliest activation/installation date, etc) Full required details can be provided.
Then stamp this to an MHR for the RPA Bot to process