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CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


Status Promoted to Digital Editorial Optimisation Roadmap
Created by Guest
Created on Sep 2, 2021

Master Socket Relocate

Currently there is no information online about booking/amending a Master Socket Relocate appointment. Looking to publish a help article that mirrors One Help content and allows customers to complete these actions online removing the need to call for such requests.

For bookings customer needs to make upfront payment of £65

Current volumes for Bookings/Cancels/Amends are c350 P/W

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