CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


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Status Promoted to Content Editorial Roadmap
Categories Digital Service
Created by Calum Drury
Created on Aug 19, 2021

RELATED REQUESTS

Introduction of Back Button for ID&V Tool

For the ID&V Tool we would like to introduce a mechanism which means we are able to go backwards on the ID&V tool, so there's not a need for agents to go all the way back to the start of the journey if they click something wrong or choose the wrong path


We want to make sure there is an obvious way to go back through the tool itself

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