Small Change - up to 2 days
Medium Change - up to 7 days
Large Change - up to 10 days
XS - 2 weeks
S - up to 4 weeks
M - up to 8 weeks
L - up to 12 weeks
XL - more than 12 weeks
TBC - case by case
(We will contact requester for further information)
We currently have Warm Welcome created for TV, BB&T with Mobile in development. After the success of BB&T there is appetite to use this format in Home Move to help with repeats.
Key call drivers are:
Billing
Home Move
Poor Service
Provisioning
System Issue
Owner - Daniel Cain