CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.

Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests
Digital Service Work - delivered by Digital Service/LABs Development teams
UKISN Technology Work

Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days

Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks

UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)

Customer can view their complaint online via their customer facing notes

Customers to have the ability to see if a complaint is raised on their account via the Customer Facing Notes that come from the MHR in Stan.

Currently advisors can flag a Complaint on MHR and send the customer updates via Send Correspondence (Customer Facing Notes) but there is no indication or reference, this is a complaint.

Blue Sky Thinking, allowing our customers to see if they have a complaint on their account.

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RELATED REQUESTS

Customer can view their complaint online via their customer facing notes