CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


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Status Request on Hold
Categories Small Change
Created by John McManus
Created on Jun 11, 2021

RELATED REQUESTS

Sports Cancellations - CRFs

When an advisor is cancelling a Sports package, only Sports HD shows in the basket and the customer continues to be billed after Sports is no longer active. A Kenan fix is required to fix the account. This results in CRFs being raised by advisors (currently 950 p/w due to seasonality, normally c.700 p/w) which then need to be triaged by CRT teams, followed by work around fix completed by Single Customer Fix team. By resolving issue at source these CRFs would be avoided as well as subsequent work for CRT and SCF teams.

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  • Lois Oliver
    Reply
    |     Jun 15, 2021

    On hold as requires UKIS resource