CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


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Status Request on Hold
Categories DTA
Created by Guest
Created on Jun 11, 2021

RELATED REQUESTS

STS Incentive Reporting (Messaging)

Colin Dorrance from the incentive team has asked for an AHA request so that the incentive team can start building the incentive reporting now - he is aware we are only trialling messaging but wants to be prepped if the decision is made to go BAU.


This incentive reporting is to be created to allow accurate insight into how STS is measured in a messaging platform. Specifically this will be for Home Move but can be adapted to other areas.


Owner - Daniel Cain


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  • Donald Rosie
    Reply
    |     Jun 18, 2021

    After discussing with Margaret Felvus agreement was made where this can be closed until a decision has been made how messaging agents will be measured for STS.

    At the moment there is no definitive agreement how this should look and the current STS dashboard gives them actual numbers for the agents that are on the trial