Colin Dorrance from the incentive team has asked for an AHA request so that the incentive team can start building the incentive reporting now - he is aware we are only trialling messaging but wants to be prepped if the decision is made to go BAU.
This incentive reporting is to be created to allow accurate insight into how STS is measured in a messaging platform. Specifically this will be for Home Move but can be adapted to other areas.
After discussing with Margaret Felvus agreement was made where this can be closed until a decision has been made how messaging agents will be measured for STS.
At the moment there is no definitive agreement how this should look and the current STS dashboard gives them actual numbers for the agents that are on the trial
After discussing with Margaret Felvus agreement was made where this can be closed until a decision has been made how messaging agents will be measured for STS.
At the moment there is no definitive agreement how this should look and the current STS dashboard gives them actual numbers for the agents that are on the trial