CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


ADD A NEW WORK REQUEST

All Requests

Showing 30

Aux Code - Streamline Stan Codes based on Skills

Andrew Malloy across this request. Plan to remove Aux Codes depending on what skill agent has. Saves in unproductive time currently used in codes people should not be using.
Michael Flannery over 3 years ago in UKIS North 2 Completed / Now Live

MyPhoto viewer extension

CRT would be able to view photos customers have raised of their setup meaning they do not need to pass cases back (causing a repeat) if the setup is not noted as they will have an image they can view. Myphoto currently lasts 24 hours, CRT's SLA is...
Stuart McLaren about 3 years ago in Digital Service 0 Completed / Now Live

Warm Welcome Broadband Page Edit

Having spoken to Alex Banner and Charlotte they have agreed to make changes to align with the Shazam Programme
Guest about 3 years ago in Editorial Only 0 Completed / Now Live

Removing the duplicate address in the write to us section in Get in touch

At present we are duplicating information in the Complaint article under the write to us section. The reader is presented with a button that prompts the reader to click once clicked the address is given however, the address is also visible prior t...
Guest over 3 years ago in Digital Service 0 Completed / Now Live

Include links to relevant help articles on complaints page

About 60% of customers navigate to the online complaints page direct from google and will not have looked at any relevant help articles. Many that go onto submit a kana complaint form have technical queries that could have been helped by looking a...
Olivia Mitchell over 3 years ago in Digital & Editorial Optimisation 0 Completed / Now Live

Sky ID insight in to customer volumes

We are looking to discover the reasons that traffic for Sky ID self-serve journeys online are receiving much lower numbers than earlier this year. There is a particular focus on the unlinking journey and we wish to know if there is a reason custom...
Daniel Tipping over 3 years ago in Sky ID 1 Completed / Now Live

Openreach service visits

This change is aimed to reduce the amount of calls into the contact centre regarding Openreach cancellations and reschedules
Karwan Wilson over 3 years ago in Digital Service 0 Completed / Now Live

Sky IDM Journey into Messaging

We want to trial Messaging on Sky ID journey, rather than giving the customer the option to call us. This will also free up the leader support line. All journeys lead into this page https://www.sky.com/help/expert/diagnostics/sky-id/sky-id We want...
Calum Drury over 3 years ago in Digital & Editorial Optimisation 0 Completed / Now Live

Warm Welcome TV Revamped

AHA for traceability - Alex Banner already started work on this
Calum Drury over 3 years ago in Editorial Only 0 Completed / Now Live

Sky ID IDM ~ One Help Flow (New)

We currently have a process that is followed by leader support line relating to Sky ID and unlinking accounts. Our BAU agents don't have access to the flow and ultimately have to transfer to resolve the customer issues. We have created a new propo...
Guest over 3 years ago in Editorial Only 0 Completed / Now Live