CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


Add a New Work Request Subscribe
Status Completed / Now Live
Categories Digital & Editorial Optimisation
Created by Olivia Mitchell
Created on Aug 12, 2021

RELATED REQUESTS

Include links to relevant help articles on complaints page

About 60% of customers navigate to the online complaints page direct from google and will not have looked at any relevant help articles. Many that go onto submit a kana complaint form have technical queries that could have been helped by looking at help articles.


About 40k customers visit the page per month, with 8k calling and about 12k submitting kana complaint form. Deflecting 10% of these customers could save up to £200k per year.





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