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CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


Status Completed / Now Live
Created by Calum Drury
Created on Jun 24, 2021

Sky IDM Journey into Messaging

We want to trial Messaging on Sky ID journey, rather than giving the customer the option to call us.


This will also free up the leader support line.


All journeys lead into this page https://www.sky.com/help/expert/diagnostics/sky-id/sky-id


We want to offer Messaging pod here - https://www.sky.com/help/diagnostics/sky-id/removing-a-sky-id#get-in-touch


We are happy to do a painted door test to prove theirs a want for this

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