CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


Add a New Work Request Subscribe
Status Completed / Now Live
Categories Digital Service
Created by Guest
Created on Aug 31, 2021

RELATED REQUESTS

Removing the duplicate address in the write to us section in Get in touch

At present we are duplicating information in the Complaint article under the write to us section. The reader is presented with a button that prompts the reader to click once clicked the address is given however, the address is also visible prior to clicking the button. We believe that removing the first address will have no adverse effect on the user journey. We will measure this on the amounts of clicks prior to removal versus the amount of clicks after. We believe the volume will neither increase or decrease.

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