CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.

Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work

Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days

Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks

UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)

1 VOTE

Status Completed / Now Live

Categories Editorial Only

Created by Guest

Created on Jun 16, 2021

Sky ID IDM ~ One Help Flow (New)

We currently have a process that is followed by leader support line relating to Sky ID and unlinking accounts. Our BAU agents don't have access to the flow and ultimately have to transfer to resolve the customer issues.

We have created a new proposed IDM / SKY ID unlinking flow to be added to One Help. This would remove the need the need to transfer allowing increased FTR and reduction of between 300-500 transfers a week.

Owner - Daniel Tipping.

Sky ID IDM One ...

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