CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


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Status Completed / Now Live
Categories Sky ID
Created by Daniel Tipping
Created on Aug 9, 2021

RELATED REQUESTS

Sky ID insight in to customer volumes

We are looking to discover the reasons that traffic for Sky ID self-serve journeys online are receiving much lower numbers than earlier this year. There is a particular focus on the unlinking journey and we wish to know if there is a reason customers are not finding this journey online or if there has been a change made which prevented customers accessing and using this part of Sky's online help section.

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  • Lois Oliver
    Reply
    |     Aug 13, 2021

    Digital insights team taking this away to discuss and assign resource