CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


ADD A NEW WORK REQUEST

All Requests

Showing 4

Single URL for Warm Welcome front page to send to customers

We want a single URL that all customers can access, be them a BB&T, Mobile or TV customer. This will mean all new customers will have a single resource to get all the information they may require at the beginning of their Sky journey. If this ...
Daniel Tipping about 3 years ago in Transcomms/Billing 0 Request Cancelled

Removal of the statement "feel free to go about your day and they'll be in touch once they worked on your query " from HOME MOVE BOT conversation

The current home move bot informs the wait time of the customer for example (You’ve been transferred into the queue for an expert. It looks to be about a 35 mins wait “feel free to go about your day and they’ll be in touch once they worked on your...
buvaneswari sundarraj over 3 years ago in Editorial Only 0 Request Cancelled

Request to re-introduce the complaints button to Sky.com

This change is required so that we can minimise the effort required by the customer when they are looking to raise a complaint. As business we want to make the complaint button easily available so our customers do not need to spend time searching ...
Guest over 3 years ago in Digital Service 2 Request Cancelled

Book Tv Visit - Online Journey

We know that around 2000 service visits are booked online each week. We want to offer 50% of the customers that come through the below link the ability to have a virtual service visit. https://www.sky.com/help/book-tv-visit/ We want to include poo...
Guest over 3 years ago in Digital Service 2 Request Cancelled