Small Change - up to 2 days
Medium Change - up to 7 days
Large Change - up to 10 days
XS - 2 weeks
S - up to 4 weeks
M - up to 8 weeks
L - up to 12 weeks
XL - more than 12 weeks
TBC - case by case
(We will contact requester for further information)
The current home move bot informs the wait time of the customer
for example (You’ve been transferred into the queue for an expert. It looks to be about a 35 mins wait
“feel free to go about your day and they’ll be in touch once they worked on your query” )
we want to take away the second part (
to increase the volume of customers handled by an agent