CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


Add a New Work Request Subscribe
Status Awaiting Estimates by Delivery Team
Categories Digital & Editorial Optimisation
Created by Guest
Created on May 4, 2021

RELATED REQUESTS

Re-instate SMS sent to AVS drop out customer

We have a separate request submitted to add an SMS option in AVS for customers who would prefer to reinstate there account online.


We want to go a little further in this one and send the same SMS to customers who abandon after the intent is established.


Speaking with Gareth Andrews he has asked for separate request to be raised for this additional.


Owner - Daniel Cain


  • Attach files
  • Lois Oliver
    Reply
    |     May 7, 2021

    Would require rebuild of Re-instate app to allow SMS to be sent to customers in the right hang up situation. Agreement to put this request on hold until the results of the test in DWR-I-50 come through

  • Lois Oliver
    Reply
    |     May 5, 2021

    • Linked to DWR-I-50

    • Meeting in Fri 07/05 aft to discuss request in more detail