Small Change - up to 2 days
Medium Change - up to 7 days
Large Change - up to 10 days
XS - 2 weeks
S - up to 4 weeks
M - up to 8 weeks
L - up to 12 weeks
XL - more than 12 weeks
TBC - case by case
(We will contact requester for further information)
We have a separate request submitted to add an SMS option in AVS for customers who would prefer to reinstate there account online.
We want to go a little further in this one and send the same SMS to customers who abandon after the intent is established.
Speaking with Gareth Andrews he has asked for separate request to be raised for this additional.
Owner - Daniel Cain
Would require rebuild of Re-instate app to allow SMS to be sent to customers in the right hang up situation. Agreement to put this request on hold until the results of the test in DWR-I-50 come through
Linked to DWR-I-50
Meeting in Fri 07/05 aft to discuss request in more detail
Would require rebuild of Re-instate app to allow SMS to be sent to customers in the right hang up situation. Agreement to put this request on hold until the results of the test in DWR-I-50 come through
Linked to DWR-I-50
Meeting in Fri 07/05 aft to discuss request in more detail