CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


Add a New Work Request Subscribe
Status Awaiting or In Live A/B Test
Categories Digital & Editorial Optimisation
Created by Guest
Created on Jun 2, 2021

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Web Messaging Pods active on Help (New)

We want to continue the test and learn in Web Messaging with the introduction of new contact pods at the end of the below journeys. These new PODS will be in place of contact us.

SKY TALK SHEILD - Landing page - All of these flows

https://www.sky.com/help/diagnostics/sky-talk-shield/what-do-you-need-help-with


SKY EMAIL

https://www.sky.com/help/home/sky-yahoo-mail/setting-up-yahoo-mail/articles/getting-started-with-sky-yahoo-mail


All of these from the landing page

https://www.sky.com/help/home/sky-yahoo-mail/yahoo-mail-fix

https://www.sky.com/help/home/sky-yahoo-mail/privacy-and-security


Owner - Danny Cain


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