CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


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Status Request on Hold
Categories UKIS North
Created by Guest
Created on Jun 3, 2021

RELATED REQUESTS

Restricted Accounts

x4 Restricted accounts banners that fire x2.5K per week in service. These banners provide no signposting to the department that should handle/is managing account. Advisors unsure of how to help/where to direct customer. Impact is generally on AHT time specifically HOLD ( 154 second average) where advisors check knowledge tools, engage with leaders etc for support and advice. Requested small change to amend banners with relevant contact/transfer information.

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  • Lois Oliver
    Reply
    |     Jun 15, 2021

    On hold as requires UKIS resource