x4 Restricted accounts banners that fire x2.5K per week in service. These banners provide no signposting to the department that should handle/is managing account. Advisors unsure of how to help/where to direct customer. Impact is generally on AHT time specifically HOLD ( 154 second average) where advisors check knowledge tools, engage with leaders etc for support and advice. Requested small change to amend banners with relevant contact/transfer information.
On hold as requires UKIS resource