CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


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Status Awaiting or In Live A/B Test
Categories Digital & Editorial Optimisation
Created by Guest
Created on Mar 17, 2021

RELATED REQUESTS

Book OR Appointed Engineer Copy Change (Reduce BB Digital Transfers (FAV))

We can see from insight that around 4.4k in customers call us after booking an engineer via the FAV journey. We want to change the digital copy to in force the message that you are getting the earliest date. Copy changes have been agreed for BBTE and are now live in an AB Test. We require the screens for appointed to review. We have been made aware the journeys are similar, we just require confirmation to then go into AB Test with the same as BBTE or propose new changes.

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