Book OR Appointed Engineer Copy Change (Reduce BB Digital Transfers (FAV))
We can see from insight that around 4.4k in customers call us after booking an engineer via the FAV journey. We want to change the digital copy to in force the message that you are getting the earliest date. Copy changes have been agreed for BBTE and are now live in an AB Test. We require the screens for appointed to review. We have been made aware the journeys are similar, we just require confirmation to then go into AB Test with the same as BBTE or propose new changes.