CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


Add a New Work Request Subscribe
Status Awaiting or In Live A/B Test
Categories Digital Service
Created by Calum Drury
Created on Apr 23, 2021

RELATED REQUESTS

Changes to Home Move SSU GTKPR Test (Digital Migration for booking SSU HM)

Currently we had a test on the Home Move page with GTKPR, for customers wanting to do an SSU, and customers that had already moved routing into a KANA form.


The test was paused, and we started preliminary dialogue with Natasha Senior, shes advised we raise an AHA for visibility, for the changes we want to make.


I can share the miro link, but we want to strip back the questions and simplify the process, and then retest

  • Attach files
  • Natasha Senior
    Reply
    |     Jun 3, 2021

    Currently in build with experimentation team

  • Natasha Senior
    Reply
    |     Jun 1, 2021

    Test finished.

    Second round of testing is to add to my details instead of home move landing page in help

  • Natasha Senior
    Reply
    |     Apr 30, 2021

    Engaging with Ian Weatherill to build test