CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.

Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work

Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days

Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks

UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)

1 VOTE

Status Awaiting or In Live A/B Test

Categories Digital & Editorial Optimisation

Created by Leon Mutasa

Created on Aug 30, 2021

Sky ID Journey Improvements

1400 calls a week come into the business for Sky ID issues.
Of those 1400 calls, around 500 of those customers call in on the back of visiting the Sky ID help content online.
With a call costing £6.58 when it comes in, the current cost of those 500 calls is £171,080 per year.
By improving the current online journey through making the content clear, easier to find and user-friendly, we will be looking reduce the 500 calls by 50% which would save the business £85,540 per year.

Improvements To...

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