CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


Add a New Work Request Subscribe
Status Awaiting or In Live A/B Test
Categories Digital Service
Created by Guest
Created on May 3, 2021

RELATED REQUESTS

Home Move - Amend / Cancel BB Date Online (Digital Migration for Amending booked Home Move)

We know around 2,000 customer calls us each week in Home Move to amend or cancel there BB date.


We want our customers we are moving home to have the ability to reschedule or cancel there visit online.


This will reduce the need for them to call in, there is a high propensity for repeat calls due to the changing environment.



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