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CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


Status Completed / Now Live
Created by Guest
Created on May 12, 2021

Home Move - Messaging Booking Trial

We have been asked by the relevant stakeholders to now submit request for messaging trial in Home Move.

Lynn Hislop for messaging has been engaged along with Gavin Simpson for Bot.


Our aim is to open up messaging booking for customers in Home Move and use Live Lab team to support the trial.


Work has already began on this space


Owner - Danny Cain

  • Attach files
  • Lois Oliver
    Reply
    |
    Jul 9, 2021

    HM Ops are happy to move Web Messaging to 100% from Mon 19th July. Alex to work with Tasha to arrange this. Once complete, Tasha to switch off the AB test.

  • Natasha Senior
    Reply
    |
    Jun 1, 2021

    Test live 1st June