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CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


Status Request on Hold
Categories Small Change
Created by Calum Drury
Created on Apr 30, 2021

Blocking of Same Skill Transfer - CTTRG-107 (Restrict Same Skill transfers)

Context


Transfer routes into Billing & Upgrades should be removed or blocked entirely however with pop up process / info in place to help advisors acclimatise to the change in system/process.

Ability to complete a Same Skill Transfer should be blocked with appropriate on screen pop up / messaging to alert the advisor as to why they can not complete that action

Pop Up only on Transfer Option into Mobile Attraction (90% of advisors have training to complete this action however there are small pockets of off shore advisors who will need to transfer this call.Transfer routes into Billing & Upgrades should be removed or blocked entirely however with pop up process / info in place to help advisors acclimatise to the change in system/process.

Ability to complete a Same Skill Transfer should be blocked with appropriate on screen pop up / messaging to alert the advisor as to why they can not complete that action

Pop Up only on Transfer Option into Mobile Attraction (90% of advisors have training to complete this action however there are small pockets of off shore advisors who will need to transfer this call.


Through simplification we have raised into UKIS, the blocking of same skill transfers. We have already engaged and it has been assigned for an IA with John Isgroves team on 05/05

We have been advised by John to raise a CR in case we need a STAN change which he advises will be highly likely


Getting this in through AHA, have also emailed this to Darren Walker

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