CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


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Status Promoted to Digital Editorial Optimisation Roadmap
Categories Editorial Only
Created by Adrian Hicks
Created on Mar 25, 2021

RELATED REQUESTS

Review Editorial Layers to see where need updating/ adding

Review all editorial layers - search terms that give promoted answers like "Broadband" to ensure they show the right and all relevant customer options eg "Broadband" has been changed to remove Test BB and only Ultrafast is there. I am happy to be part of the review btw

  • Attach files
  • Donald Rosie
    Reply
    |     Apr 16, 2021

    Have asked about but it doesn't seem like we can pull out searches that gets no recommendations shown.

  • Alex Banner
    Reply
    |     Apr 16, 2021

    Plan is to review the most common recurring search terms over a period of 4 weeks past, the results returned for Sky products (Q, +, Mobile, Kids, Go etc.), and potentially "common sense" singular search terms like 'broadband'/'phone'/'TV' etc. Build something of a report for the results returned in the Editorial Layers as they are and then review what needs updating. Then upon updating the layers, keeping records of any changes as evidence.