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CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


Status Awaiting Estimates by Delivery Team
Categories Digital Service
Created by Guest
Created on Jun 1, 2021

Openreach Cancel Deflection in AVS

All engineer visit cancellations are now routed from the IVR into AVS to complete the action. AVS currently doesn't have the capability to cancel these visit but there is a online journey that can make this process really easy for our customers.


We want AVS to identify the customers who have an Openreach repair visit in flight and deflect them to Order Tracking to cancel the visit.


Owner - Danny Cain

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