RST currently received between 3-3.5K calls per week with 80% of these from engineers. CX sprint completed, engineer feedback session and in call surveys. Findings were that over 1K call volume could be prevented per week if advisors had access to 1.) customer contact details 2.) BB activation dates 3)Ability to view primary viewing cards, pair viewing cards and send signals, 4) Previous engineer/advisor notes
CP raised with target date 2nd Sep for customer contact details. Remaining points have no tech support/targeted dates