CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


Add a New Work Request Subscribe
Status Request on Hold
Categories HSS
Created by Guest
Created on Aug 24, 2021

RELATED REQUESTS

RST Contact Reduction

RST currently received between 3-3.5K calls per week with 80% of these from engineers. CX sprint completed, engineer feedback session and in call surveys. Findings were that over 1K call volume could be prevented per week if advisors had access to 1.) customer contact details 2.) BB activation dates 3)Ability to view primary viewing cards, pair viewing cards and send signals, 4) Previous engineer/advisor notes


CP raised with target date 2nd Sep for customer contact details. Remaining points have no tech support/targeted dates

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