CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


ADD A NEW WORK REQUEST

Digital & Editorial Optimisation

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Warm Welcome (Home Move)

We currently have Warm Welcome created for TV, BB&T with Mobile in development. After the success of BB&T there is appetite to use this format in Home Move to help with repeats. Key call drivers are: Billing Home Move Poor Service Provisio...
Guest over 3 years ago in Digital & Editorial Optimisation 0 Request on Hold

Warm Transfers (Agent to Agent) & (Digital to Agent)

We want to expand the warm transfers that have previously discussed with Naz and Louis to include Agent to Agent transfers. This predates Aha requests and already lots of discussions around warm transfers etc.
Guest over 3 years ago in Digital & Editorial Optimisation 1 Request on Hold

Contain Sim Activation Online

Based on previous work we know that we have a large portion of customer that are unable to activate there sim online and ultimately have to contact us to activate. We want to contain digital drop out by allow all customer to remotely activate ther...
Guest over 3 years ago in Digital & Editorial Optimisation 0 Request on Hold

New SMS for IVR Deflection for Replace Remote

Currently we have requested a new IVR strand for replace remote to soft deflect into digital. For this we want a new SMS created, instead of the standard one that sends them to the TV page. It currently says this - Hi. Thanks for contacting Sky. F...
Calum Drury over 3 years ago in Digital & Editorial Optimisation 2 Request on Hold

Optimise Home Move Booking screens

We want to fully optimise the process screens in Stan when an advisor is booking a Home Move visit. The process is long and increases AHT, we believe this process can be streamlined to reduce advisor and customer effort. This will reduce call time...
Guest over 3 years ago in Digital & Editorial Optimisation 1 Request on Hold