CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


Add a New Work Request Subscribe
Status Request on Hold
Categories Digital & Editorial Optimisation
Created by Calum Drury
Created on May 7, 2021

RELATED REQUESTS

New SMS for IVR Deflection for Replace Remote

Currently we have requested a new IVR strand for replace remote to soft deflect into digital.


For this we want a new SMS created, instead of the standard one that sends them to the TV page.


It currently says this - Hi. Thanks for contacting Sky. For information about quickly and easily fixing issues with your satellite signal, please go to http://sky.com/nosignal


We would like it so say this Hi. Thanks for contacting Sky. For information about quickly and easily fixing issues with your Remote, please go to www.sky.com/fixremote



  • Attach files
  • Lois Oliver
    Reply
    |     Jun 4, 2021

    SMS request in progress with Transcomms, Craig Mullen keeping track of progress

  • Lois Oliver
    Reply
    |     May 7, 2021

    Session to be set up with IVR&CT delivery teams w/c 10/05 to discuss request in more detail and next steps