CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


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Status Request on Hold
Categories Digital & Editorial Optimisation
Created by Guest
Created on May 21, 2021

RELATED REQUESTS

Warm Transfers (Agent to Agent) & (Digital to Agent)

We want to expand the warm transfers that have previously discussed with Naz and Louis to include Agent to Agent transfers.


This predates Aha requests and already lots of discussions around warm transfers etc.

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  • Lois Oliver
    Reply
    |     May 25, 2021

    Request placed on hold due to UKIS dependencies awaiting owner to be assigned