CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


ADD A NEW WORK REQUEST

Digital Service

Showing 6

MyPhoto viewer extension

CRT would be able to view photos customers have raised of their setup meaning they do not need to pass cases back (causing a repeat) if the setup is not noted as they will have an image they can view. Myphoto currently lasts 24 hours, CRT's SLA is...
Stuart McLaren about 3 years ago in Digital Service 0 Completed / Now Live

Removing the duplicate address in the write to us section in Get in touch

At present we are duplicating information in the Complaint article under the write to us section. The reader is presented with a button that prompts the reader to click once clicked the address is given however, the address is also visible prior t...
Guest over 3 years ago in Digital Service 0 Completed / Now Live

Openreach service visits

This change is aimed to reduce the amount of calls into the contact centre regarding Openreach cancellations and reschedules
Karwan Wilson over 3 years ago in Digital Service 0 Completed / Now Live

Chat Bot for Accessibility - Bereavement / LTI

We want a chat bot to be able to manage and question customers through the decision tree of bereavement/LTI for both cancel and transfer process. This will still be passed to an advisor to support but all key information will have been gathered.
Daniel Cain over 3 years ago in Digital Service 2 Completed / Now Live

Replace Remote Control Online

We know that 2.3k customers call us per week to replace their remote control. The customer goes through online troubleshooting to then be presented with a "Contact Us" for each of the journey outcomes. We want to move this process online by creati...
Guest over 3 years ago in Digital Service 0 Completed / Now Live

Replace Router Online - Kana & Eligibility ((Reduce BB Digital Transfers (FAV))

FAV gives outcomes of "Contact Us" which drive around 11k calls per week. Insight tells us that around 2.5k of these are relating to Replace Router. We have a successful AB Test complete around ensuring the Troubleshooting online for customers is ...
Guest over 3 years ago in Digital Service 0 Completed / Now Live