CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


Add a New Work Request Subscribe
Status Completed / Now Live
Categories Digital Service
Created by Daniel Cain
Created on Apr 30, 2021

RELATED REQUESTS

Chat Bot for Accessibility - Bereavement / LTI

We want a chat bot to be able to manage and question customers through the decision tree of bereavement/LTI for both cancel and transfer process.

This will still be passed to an advisor to support but all key information will have been gathered.

  • Attach files
  • Lois Oliver
    Reply
    |     May 13, 2021

    Gav Simpson now owning this for Digital. Requirements for conversation flow will be assessed by dev team, with journey being mapped by Ops/Change team to feed into this. Next update expected w/c 24/05

  • Lois Oliver
    Reply
    |     May 5, 2021

    • Meeting with Gav S on 07/05 to catch up on this request