CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


ADD A NEW WORK REQUEST

Editorial Only

Showing 7

Warm Welcome Broadband Page Edit

Having spoken to Alex Banner and Charlotte they have agreed to make changes to align with the Shazam Programme
Guest about 3 years ago in Editorial Only 0 Completed / Now Live

Warm Welcome TV Revamped

AHA for traceability - Alex Banner already started work on this
Calum Drury over 3 years ago in Editorial Only 0 Completed / Now Live

Sky ID IDM ~ One Help Flow (New)

We currently have a process that is followed by leader support line relating to Sky ID and unlinking accounts. Our BAU agents don't have access to the flow and ultimately have to transfer to resolve the customer issues. We have created a new propo...
Guest over 3 years ago in Editorial Only 0 Completed / Now Live

Sky Mobile One Help Changes

We have been reviewing the reasons customers call us within Mobile. We have identified a few small copy changes to the online help relating to Number porting issues & Pay / View Bill. The attachment has all links and editorial change requests.
Guest over 3 years ago in Editorial Only 0 Completed / Now Live

Updates to Amending Home Move Article - One Help

Updated One Help article with the more steps to make sure that when amending all is correct and improving customer journey resulting in less wrongly amended Home Moves
Guest over 3 years ago in Editorial Only 3 Completed / Now Live

Create an article for Sky Business Comms which is launching on Weds

Create an article for Sky Business Comms which is launching on Weds, so that if customers search for it (new brand name to be announced at launch on Weds) the article points them to https://b2b.sky.com where they can get more info and the differen...
Adrian Hicks over 3 years ago in Editorial Only 0 Completed / Now Live

Sky ID - Digital Copy Changes

We know that around 2k customers call us per week relating to unlinking of My Sky ID. We want to make the troubleshooting steps clearer for customers online while also providing the same consistent journey for Advisors. Why? - To be clearer online...
Guest over 3 years ago in Editorial Only 1 Completed / Now Live