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CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


ADD A NEW WORK REQUEST

Digital Service

Showing 2

Billing Hub L1 tiles

Please can we make the whole tiles on Billing L1 Hub clickable - just having hte text clcikable is more difficult and not aligned with MYSky L0 where the entire tile is clickable
Adrian Hicks over 3 years ago in Digital Service 1 Promoted to Digital Service Roadmap

Home Move Amend/Cancel automation Kana form required

Currently approximately 800 calls per week into the call centre from customers looking to amend or cancel their Home Move- this is a no value add conversation so we are going to automate the process -Chat bot -to kana to RPA to process
Guest about 3 years ago in Digital Service 0 Promoted to Digital Service Roadmap