We know that we have seen success in Warm Welcome with TV and BB & Talk. We now want to create the same process for Mobile.
319k of our customer’s call back within 7 days with a question around billing.
17k of mobile sales repeat calls are linked to SIM
Insight told us 29% of upgrade customers called us back within 7 days with a billing question. 35% of Mobile Sales related repeats were linked to SIM activation & new sales journey. 69% of advisors didn’t mention our digital platforms or Sky.Com
Owner ~ Craig Mullen