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CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


Status Completed / Now Live
Created by Guest
Created on May 19, 2021

Warm Welcome (Mobile)

We know that we have seen success in Warm Welcome with TV and BB & Talk. We now want to create the same process for Mobile.


319k of our customer’s call back within 7 days with a question around billing. 17k of mobile sales repeat calls are linked to SIM


Insight told us 29% of upgrade customers called us back within 7 days with a billing question. 35% of Mobile Sales related repeats were linked to SIM activation & new sales journey. 69% of advisors didn’t mention our digital platforms or Sky.Com


Owner ~ Craig Mullen


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