CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


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Status Promoted to Experimentation Team Roadmap
Categories Digital & Editorial Optimisation
Created by Guest
Created on May 18, 2021

RELATED REQUESTS

Manage Expectations (Reduce BB Digital Transfers FAV)

We know that FAV gives outcome of Manage Expectations on average of 3.5k per week. This is overlaid in digital by contact us. We want to review the outcomes that are presented and in particular the screens customers will see.


This drives calls into the contact centre and we want to be clearer with these customers by reviewing the editorial and breaking down the individual outcomes.

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