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CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


Status Awaiting Review by Relevant Team
Created by Guest
Created on May 6, 2021

Home Move Online Booking (inc. for Staff)

*Rich Hagerty Update 16th November*

Requirement updated to be creation of an online Home Move journey for both customers and staff.

Original requirement was...

We know that there is an online booking journey for Home Move created by DC Labs. We want to enable this journey for our Employees

We have around 300 staff calls a week to process a Home Move with an AHT of 2,500. There is no commercial impact on this journey being live for staff and want to use this to as a first phase of moving HM online.


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