*Rich Hagerty Update 16th November*
Requirement updated to be creation of an online Home Move journey for both customers and staff.
Original requirement was...
We know that there is an online booking journey for Home Move created by DC Labs. We want to enable this journey for our Employees
We have around 300 staff calls a week to process a Home Move with an AHT of 2,500. There is no commercial impact on this journey being live for staff and want to use this to as a first phase of moving HM online.