CSG - SINGLE FRONT DOOR WORK REQUESTS PORTAL

CSG New Work Requests

Is a new portal to request work from our Delivery Teams. Aim is to centralise the process to collate, store, prioritise and assign Delivery partners.


Please use this form to submit your NEW work requests. Types of requests you can submit:

New Editorial Only Requests

Digital Service Work - delivered by Digital Service/LABs Development teams

UKISN Technology Work


Please remember the SLA's below:

Editorial only

SLA 1 day

Small Change - up to 2 days

Medium Change - up to 7 days

Large Change - up to 10 days


Digital Service/DC Labs

SLA is 10 days to confirm lead times for delivery post sizing

XS - 2 weeks

S - up to 4 weeks

M - up to 8 weeks

L - up to 12 weeks

XL - more than 12 weeks


UKISN/SNS

SLA can be up to 21 days to confirm lead times for delivery post sizing

TBC - case by case

(We will contact requester for further information)


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Status Request on Hold
Categories Transcomms/Billing
Created by Guest
Created on May 4, 2021

RELATED REQUESTS

Billing and Offer screen changes

Enhance Billing screens in Shop to save time in call, enable advisors to give more accurate billing info and reduce customer repeat contact.


This programme has previously been reviewed by UKIS however it did not make the final 2021 workstack after that was downsized due to resourcing.


A version of the work was then moved into Small change which has been slowly progressing however this could only deliver minor screen changes and therefore will not deliver the full benefit possible.

  • Attach files
  • Lois Oliver
    Reply
    |     May 13, 2021

    Note sent to Adam Thornburn to initiate conversation about this request